FAQ: Common Questions About Online Shopping

What is the estimated delivery time for my order?

For metro locations, the estimated delivery time is 2-4 days. For other locations, the estimated delivery time is 4-7 days. Furthermore for orders shipped via India Post, the estimated delivery time is 7-14 days depending on the location.

For more details see Shipping Policy

Can I cancel my order after it has been shipped?

Unfortunately, once your package has been shipped, you cannot cancel your order. If you wish to return the item, please see our Return Policy for more information.

When will my order be shipped?

Orders received will be shipped out within 24 hours.
Order placed before 11pm Monday will be shipped on Tuesday.
Orders placed after 11pm Monday will be shipped out on Wednesday.

For more details see Shipping Policy

Is there a discount available for first-time shoppers?

Yes, sign up for our email newsletter to receive a 15% off coupon for your first purchase.

Do you offer COD (cash on delivery)?

Yes.
We offer COD only on request. This is to avoid losses due to high COD order rejection and cancellation.

COD limits and charges

Please contact us on WhatsApp (Use button below) to avail COD

Advance payment of 100 or 20% of cart value, whichever is higher needs to be paid to enable COD for your order.

All COD orders are eligible for Free Shipping.

COD is not available for North-East states due to delivery issues. Please use Pre-Paid mode and provide full postal address.

COD orders are not eligible for any coupons or discounts. We recommend using online payment so you receive 10-15% discount.

Do you offer free shipping?

Yes, we offer Free shipping on most products unless stated otherwise.
And you can see the shipping details on the product page and checkout page.

Do you offer international shipping?

Currently, we do not offer international shipping.

What is your return policy?

We offer a 15-day return period for most items. Please note that we cannot accept returns for items that have been physically damaged. Also if you have any issues with your order, please contact us via email at support@efillooc.com for assistance.

Read our Return Policy for more information on how to initiate a return and the conditions that must be met for a refund.

How can I contact customer support?

For any problems with your order, please contact us with below options

Email: support@efillooc.com or efilloocretail@gmail.com

A easier way to contact us is WhatsApp chat, you should see a WhatsApp icon in the bottom left.

Alternatively you could us using the Contact Us page

Will I have to pay for return shipping?

No, if you are returning a product that is defective or wrong product delivered, return shipping is on us. We will arrange for return pickup and shipping.

Additionally, if you wish to return a product for any other reason, you have to bear the return shipping cost. Please first contact us via email or WhatsApp to initiate the return process.

Refund will be processed only if our return conditions are met. Please read our Return & Refund Policy.

Do you accept exchange?

Yes, If you need to exchange an item for a different size or color, please contact our customer service team at support@efillooc.com to request an exchange. Customer pay for exchange shipping costs.

Exchanges are subject to product availability. If the requested item is not available, we will process a refund minus the exchange shipping cost.

What should I do if my package arrives damaged?

If your package arrives tampered or damaged, please refuse delivery and contact our customer support as soon as possible. So that we can work with our delivery partner to arrange a replacement or we may choose to provide a refund.

If you received a damaged product , we may request that you share a video showing the condition of the product to help us better understand the issue and provide appropriate support.

Please read our Return & Refund Policy.

How can I track my order?

You will receive a tracking number within 24 hours of your order been shipped out on your registered number as WhatsApp updates and email.
You can use this number to track your order on our website or on our delivery partner’s website.

Alternately, you can go to My Account > Orders and view tracking information in the order status.

What is the warranty period for electronic items?

The warranty period for electronic items is 15 days only. And returns are accepted within 15 days of delivery.

Certain products are applicable for 1 month or 3 month extended warranty upon registering for the same. Check for a warranty card sent along with the product.

The warranty period for non-electronic products is 3 months, subject to change without notice.

Please read our terms and conditions for more information.

Do you offer special discounts for repeat customers?

Yes, we occasionally offer special discounts for repeat customers. Be sure to sign up for our email newsletter to stay informed about our latest promotions and discounts.

Is making payment on efillooc.com safe?

Yes, your money is safe. We use SSL encryption to ensure secure payment transactions. We accept all major credit and debit cards, NetBanking, UPI, GPay, PayZapp, Paytm, Amazon pay and PhonePe.
Rest assured that your payment information is safe and secure when you shop with Efillooc.com

Where do your products come from?

Most of our products are imported from the People’s Republic of China (PRC), Hong Kong and Taiwan. We strive to ensure that all of our products meet our standards for quality and safety. Also locally sourced products will bear Made in India tag.

Is efillooc.com a safe site for online shopping?

Yes, efillooc.com is a safe site for online shopping. We are SSL certified and comply with Indian e-commerce regulations. Additionally you can verify the safety of our site by looking for the lock icon (look for lock icon in snapshot below) in your browser’s address bar. Rest assured that your personal and payment information is protected when you shop with us.

Can I purchase efillooc.com products else where?

Yes, we sell our products on Amazon India.
You can find our products by visiting our Amazon storefront.

Are there customer reviews available for products sold on efillooc.com?

We encourage our customers to leave reviews for our products to make it useful for buyers like you. Additionally you can read customer reviews of our products by visiting our Amazon storefront.

For more questions send a message using contact us
For Terms and condition, Shipping and Return policies and privacy related information see links in the footer.

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